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Wednesday, June 16, 2010

Dynamics AX 2009 - Home Page Icon missing & Role Centers don't load up

Alright, so you have Microsoft Dynamics AX 2009 setup and running. You even have the out of the box Role Centers setup. You have started to use them actually, and are getting use to it loading up when you launch into AX. You get to see your task list, any Cue's, KPI's, etc.

Then one day, you open AX and Role Centers don't load. It's the normal Content Pane, of whatever last module you were in. You start to investigate, and realize that when you go to the AX Navigation bar, that the Home Icon is no longer showing up?

Is seeing this, your puzzled, and so you start to check a few things. Making sure the Role Center site is still listed in the Admin module. Checking the EP parameters, etc.

After doing the normal checking, maybe you recall applying for example Dynamics AX Kernel Rollup 4? Or some other update, that would generate a checklist for AX?

See there is this method on the EPGlobalParameters table, called homepageSiteURL(); that is a static method, which looks like this.:

If you noticed the highlighted code, this checks to see if your in the middle of an upgrade, and if so, then return null, or better, ''(empty sting). When this condition is being meant the home page icon will not show up, and Role Centers will not load within Dynamics AX.

To resolve this, you can reload the upgrade checklist, and most likely you will see a step was not completed. Make sure to complete the list, and you should be good to go. If multiple list are left uncompleted, you might have to update the SQL Server DB directly, but once you do Role Center page comes back and you get your home page icon back as well.

That's all for now, but check back as more to come.

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Anonymous Anonymous said...

I experienced this same situation about two weeks ago inside the Refresh 2 VPC, but wasn't able to find any fix for that. The solution: decompress a fresh new Refresh 2 .VHD again! Thank god it happened on a VPC. lol

Thanks for the post!


1:52 PM  
Blogger El Boa said...

This works perfectly for Ax2009 RollUp 8.

Thanks Brandon.

11:45 AM  

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