ZDNet: Microsoft to integrate Twitter into its Dynamics CRM

Well Microsoft just put on the press lines, about its new 'Social Networking Accelerator' component for Dynamics CRM.

Here is the direct link to the ZDNet Article on this:
Microsoft has integrated Twitter functionality into its customer relationship management software.

And from the article:
"The company announced on Friday that its Dynamics CRM software will have a 'Social Networking Accelerator' component which will allow companies to monitor what customers are saying on Twitter, and to provide information about products and services based on that data.

In a Microsoft statement, Ovum analyst Warren Wilson said: "In this market, insight into what customers are saying is extremely valuable."

While starting with Twitter, Dynamics CRM will have further social-networking components added to it in future releases. Social Networking Accelerator will be available "in the next few weeks", Microsoft said"

This is a great example of an application in the cloud, being used with a Dynamics line product. This is a great move, and just really the very tip of the ice berg for such services and cloud apps to be integrated into Dynamics product line.

Check back for more soon!




"Visit the Dynamics AX Community Page today!"