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Tuesday, June 22, 2010

PartnerCompete Spotlight and How Not to Annoy Your Consultants

Let me first say I love PartnerCompete, which can be found here.: www.PartnerCompete.com. It is very informative, and targeted at Microsoft Dynamics Partners.

You have to pay to be a member, and I am a "news" member, which means they send me emails, for recaps on recent story's and publishing that have taking place on their site. This site is a must to check out for any Partner that lives and works in the Microsoft Dynamics Ecosystem.

Now with that splotlight said, an area I cover a lot with this blog is actually focused around Microsoft Partners. A lot of the technical post, can be both partners and customer focus, but still I have a lot of content that is focused around partners. One thing that caught my eye, fromt he Recent PartnerCompete newsletter, was this "The Death of Reason" blog.

The top entry right now, actually caught my eye, as it's focused on Partners, specifically consultants that work for, and are a part of Microsoft Partner companies.

The direct link to the blog post I am talking about, can be found here.: How Not to Annoy Your Consultants

The author of this post, is a fellow Dynamics Blogger - Mark Polino, who focuses mostly on the Dynamics GP brand. He recently joined the "Death to Reason" blog, and I believe he has some great insights.

The basis for this blog post he did, was around the book called.: Making Things Happen by Scott Berkun.

In this post, Mark goes on to have Ch. 10 of this book really catch his eyes, in which he believes the topics apply to Consultants for a Microsoft Partner Company. This is a really good list, and I believe Mark is really speaking for the Mind and Heart on this one.

One section, which is just great, can be seen here.:
Waste a consultant’s time

"A consultant’s time is precious, they know exactly what it’s worth. It appears on a bill every week. Most consultants I know only have two types of time, billable and family. Anything that wastes either of those is really annoying. When consultants have to over document because management is over protective, it’s annoying. When there are flip flops on important decisions its annoying. When poor management decisions lead to rework and wasted time, it’s annoying. When consultants have their time wasted in unnecessary meetings, it’s annoying."

I love the fact, that the time split up is so true and to the point. We are either billable or family time marked, that's the split. :-)

The summarized list from his post, can be found here.:

  • Assume a consultant is an idiot

  • Don’t trust a consultant

  • Waste a consultant’s time

  • Manage Consultants without respect

  • Make consultants listen to or read stupid things

I highly recommend you read the post in full, and I have never read that book, so I will be downloading it to my iPad for reading later.

I want to leave with Answering Mark's question, in that.: "Can your firm say the same thing about your consultants?"

His question was the fact that his current employer, I.B.I.S treats him with respect, and is not one of those firms that fits into the "bad" partner category.

Now let me answer Marks questions with a big, and bold YES! And that yes to to Sunrise Technologies, (www.sunriseconsult.com). Like Mark, I have worked for and with some bad Microsoft Partners. I will not name, names, however there are some out there. That have sales people who will flat out lie, and then place everything on the implementation team to "make true", in order to salvage a failed project, which failed before is even started. Also these same partners don't treat their company, which is made up of the people / consultants, correctly.

I have seen some of these "bad" partners goes away, and some still around somehow. The bottomline however, when I found Sunrise, I finally felt like I was a part of it. Sunrise is not just a company that employees me. It's My Company! Now granted John Pence is the actual owner, but I treat it as if I own it. And the people that make it up, our my work family.

There is always ups and down, but we strive to be honest, kind, and focused on our customers. I see this every day I work as a part of Sunrise, and I have to be honest, it's the first company I have ever been apart of. The rest, I was just employed.

Thanks again Mark for a great post, and look back here, as more post coming soon!

"Visit the Dynamics AX Community Page today!"

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Anonymous Dwight Specht said...

Brandon: Great post and thanks for the cross link. The name of the blog Mark and I contribute to is actually "The Death of Reason" out on WordPress.

Glad to hear Mark's comments resonate for Sunrise as much as they do with us at IBIS.

Dwight Specht

12:59 PM  
Anonymous Anonymous said...

That was a great article- I actually read quite a bit of The Death of Reason and found it very useful.

Dwight posted a great counter-post too - "How to Not Annoy Your Consulting Manager" :) I think we also do a great job of this at Sunrise! http://thedeathofreason.wordpress.com/2010/06/22/behaviors-consultants-should-avoid-so-as-to-not-annoy-their-managers/


2:30 PM  

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